Joe Roberts: My name is Joe Roberts. I am the director of the ed2go project working with the center for innovation at Webster University.
Patrick Verda: This is Patrick Verda. I'm director of ed2go, which is a Cengage learning company.
Joe Roberts: Ed2go has a broad offerings for industry credentials. Could you highlight some of those items, or how the credentialing process worked within ed2go.
Patrick Verda: Yeah, certainly. So part of ed2go's catalog of offerings are some more advanced specialized technical course titles that will help a student who may be a working adult, help that student to prepare to earn an industry recognized certification, a credential. Within our catalog we've got about 150, 160 course titles that help the student learn and prepare that skill in order to test for an exam so that they can certainly own that credential. So for example, we have many course titles in the category of business, which may include earning a skill as a project management professional or maybe as an office administrator or maybe as a bookkeeper, something of that sort. Those are some examples of some credential training and prep work that's available through ed2go's courses in business. In healthcare, an individual can earn a credential as a medical office assistant, maybe as a veterinary assistant or maybe even something more popular in today's market, which is that of a medical billing and coding professional.
Patrick Verda: So those are some examples of some credentials in the healthcare field and then in as it relates to information technology, there's many different course titles as you would probably imagine. Some of those that are more popular are those centered around cybersecurity. For example, you can earn the skill, learn the skill to be a certified ethical hacker. In the networking side, some course content available from Cisco where you can learn how to become and earn the credential of a network administrator in those technologies. And then of course there's coding languages where you can learn putting language like Python or PHP or something else in that function that will help you test for that industry certification.
Patrick Verda: The end result of a certification for that student is being looked at more favorably if interviewing for a different job. You've identified yourself as mastering that skill. An industry body has tested you through an exam to prove that point, so you become more valuable in the workplace. So those are some ideas of courses that help an individual prepare for and take an exam leading to credentials.
Joe Roberts: Great. Thank you. That's really good. The other question that I keep hearing or get asked is, approximately what is the percentage of students who are successful in getting these credentials when they go through and to go courses?
Patrick Verda: Sure. That's a great question, and there's no simple answer simply because it varies. It depends on the industry that that credential falls into, healthcare versus business versus maybe tech as an example. Sometimes the mode of study or the specific course, indicates a dramatic change in completion rates successes. Same thing is true just around the persona of the individual. Sometimes they have a discipline, sometimes they just don't, in terms of being able to invest in themselves to learn a new skill and certainly test for it, so it really just depends. Nationally through our programs, we see on average about a 60/70% success rate, which is actually pretty fair, but it's never enough. We are consistently working with our academic partners or colleges, universities to help them help their students with additional resources, additional support mechanisms to further increase that number. But to say a certain number, just a blanket is rather difficult.
Joe Roberts: Yeah, no, that's a great range. 60 to 70% I think is pretty successful. It's a good range to be in and if it gets better, that'd be even better, but at least we know that's the expectation we can honestly say to our students, this is the national average, so that's great. Thank you for that.
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